Privacy Policy
PocketWMS respects your privacy and acts in accordance with the General Data Protection Regulation (GDPR). In this privacy policy, we explain which personal data we collect, why we process this data, and how we protect your data.
Last updated: May 6, 2026
What data do we collect?
Account data
When creating an account, we collect your name, email address, company name, and phone number. This data is necessary for identification and communication.
Usage data
We record how you use PocketWMS, such as actions performed, visit times, and features used. This helps us improve our services and resolve issues.
Operational data
In your warehouse environment, we process operational data such as inventory movements, order information, shipping labels, and billing information. You remain the owner of this data.
Technical data
We collect IP addresses, browser type, device information, and cookies to secure and optimize our services.
How do we use your data?
Service delivery
We use your data to provide PocketWMS, manage user accounts, and offer technical support.
Communication
We send you service updates, important notifications about your account, and may inform you about new features and offers (opt-out possible).
Improvement
Anonymized usage data helps us improve the service, fix bugs, and develop new features.
Legal obligations
We may process your data if legally required, for example for tax purposes or in response to court orders.
Your rights under GDPR
As a data subject, you have various rights regarding your personal data:
Right of access: You can request an overview of the personal data we process about you.
Right to rectification: You can have incorrect or incomplete data corrected.
Right to erasure (right to be forgotten): You can request deletion of your data, unless we are legally required to retain it.
Right to restriction of processing: You can request temporary restriction of processing in certain cases.
Right to data portability: You can request your data in a structured format to transfer it to another service provider.
Right to object: You can object to certain processing activities, such as direct marketing.
To exercise these rights, you can contact us at contact.email. gdprRights.responseTime
Security and retention
We take appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access. This includes encryption, access control, logging, and regular security audits.
We do not retain your personal data longer than necessary for the purposes for which they were collected, or as long as legally required. You store operational data yourself in your dedicated runtime and can archive or delete it as desired.
In the event of a data breach that poses risks to your rights and freedoms, we will inform you and the supervisory authority within 72 hours in accordance with GDPR.
Cookies and tracking
PocketWMS uses cookies and similar technologies for session management, preference settings, and analytics. We place necessary cookies without consent; for analytical and marketing cookies, we request your prior consent.
You can manage your cookie settings through your browser settings or our cookie banner. Please note that blocking certain cookies may affect the functionality of PocketWMS.
Contact and complaints
For questions about this privacy policy or your rights, you can contact:
contact.email
contact.phone
contact.address
contact.complaint
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