Support & Documentation
We're here to help you succeed with PocketWMS. Whether you have a question, need technical support, or want to learn more about our features - we're here for you.
Support channels
Choose the channel that best fits your question
Email support
Send us an email and we'll respond within hours. Perfect for non-urgent questions and feature requests.
support@pocketwms.com
Mon-Fri 09:00-17:00
Live chat
Chat directly with our support team for quick help with urgent issues.
Mon-Fri 09:00-17:00
Phone
Call us for urgent support or complex issues that need immediate attention.
+31 20 123 4567
Mon-Fri 09:00-17:00
Helpdesk portal
Log in to our helpdesk portal to create tickets, track status and review previous solutions.
Documentation & Resources
Everything you need to get the most out of PocketWMS
Getting started guide
Step-by-step guide to set up your first warehouse and process your first orders.
API documentation
Complete API reference with examples for all integrations and custom workflows.
Video tutorials
Learn the key features with our practical video tutorials.
Knowledge base
Browse our comprehensive knowledge base with frequently asked questions and best practices.
Service levels
Choose the support level that fits your growth. All packages include access to documentation and knowledge base.
Starter support
Response time: < 8 hours
Email support on business days
Knowledge base access
Community forum access
Best effort response time
Professional support
Response time: < 4 hours
Priority email support
Live chat support
Phone support
Guaranteed response time
Dedicated support engineer
Proactive monitoring
Enterprise support
Response time: < 1 hour
24/7 support available
Named support engineer
Direct escalation line
Quarterly review sessions
Custom SLA agreements
On-site support possible
Need help?
Contact our support team. We're happy to help with all your questions about PocketWMS.