Support & Documentation

We're here to help you succeed with PocketWMS. Whether you have a question, need technical support, or want to learn more about our features - we're here for you.

Support channels

Choose the channel that best fits your question

Email support

Send us an email and we'll respond within hours. Perfect for non-urgent questions and feature requests.

support@pocketwms.com

Mon-Fri 09:00-17:00

Live chat

Chat directly with our support team for quick help with urgent issues.

Mon-Fri 09:00-17:00

Phone

Call us for urgent support or complex issues that need immediate attention.

+31 20 123 4567

Mon-Fri 09:00-17:00

Helpdesk portal

Documentation & Resources

Everything you need to get the most out of PocketWMS

Getting started guide

Step-by-step guide to set up your first warehouse and process your first orders.

API documentation

Complete API reference with examples for all integrations and custom workflows.

Video tutorials

Learn the key features with our practical video tutorials.

Knowledge base

Browse our comprehensive knowledge base with frequently asked questions and best practices.

Service levels

Choose the support level that fits your growth. All packages include access to documentation and knowledge base.

Starter support

Response time: < 8 hours

Email support on business days

Knowledge base access

Community forum access

Best effort response time

Professional support

Response time: < 4 hours

Priority email support

Live chat support

Phone support

Guaranteed response time

Dedicated support engineer

Proactive monitoring

Enterprise support

Response time: < 1 hour

24/7 support available

Named support engineer

Direct escalation line

Quarterly review sessions

Custom SLA agreements

On-site support possible

Need help?

Contact our support team. We're happy to help with all your questions about PocketWMS.